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Blackboard Collaborate Ultra is a high quality, browser based web conferencing platform built into your Blackboard course. It offers a more collaborative, interactive, and mobile learning experience for you, your instructor and fellow classmates. Your instructor may schedule real time webinars in the course through Blackboard Collaborate Ultra.

Please note, that your instructor controls which tools are available. If this tool is not available, your instructor may have disabled it.

How to Join a Blackboard Collaborate Ultra Session

Depending on the session and moderator, you can join a session directly from a web link, from your course and from your phone.

1. From a web link: Your moderator has sent you a link to join the session. Open the link in your browser. Blackboard Collaborate is at the top of the screen. It mentions what session you are joining and there is a place for you to type your name. Select Join Session after typing your name.

2. From your course: Open Collaborate from inside your course. It opens in your learning management system.

3. From your phone: If offered by your institution, you can use the telephony feature to communicate with other users.

4. From the Blackboard app: You can launch sessions from the Blackboard app when links are provided in your courses.

To access in your course

    1. If your instructor has set up a Blackboard Collaborate Ultra session for a certain time, you will log into Blackboard within that time frame and click on Blackboard Collaborate Ultra tool.
    2. Click on the Name of the session that your instructor has created.

    1. You will now be entered into the Blackboard Collaborate Session. If this is the first time you have accessed a Blackboard Collaborate Ultra session, you will be presented with an orientation tour.
    2. After the tour, you will be prompted to set up your microphone and web cam so you can start collaborating as shown in the image below. Be sure to set up your microphone/speakers and webcam.

    1. You will now join the Blackboard Collaborate Ultra webinar for your course.

To get the best out of your live sessions, here are some suggestions when joining a session  in the course through Blackboard Collaborate Ultra.

Before starting a session

  • Use a hard-wired (Ethernet) connection, if available. If not available, use a Wifi connection. If using Wifi, try to be as close to the router as possible.
  • Close other programs. Close all programs and streaming services on your computer except for the browser you are using for your Collaborate session.
  • Keep your browser current. Only use up-to-date Internet browsers that are supported by Blackboard Collaborate. Best for Collaborate is Google Chrome.
  • Make sure that your browser is allowing Blackboard. Here is how to enable cookies
  • Limit video use. Use video during the session only when necessary.
  • Use supported mobile browsers. If on a mobile device, use a supported mobile browser.
  • Use headphones. Cut down on the background noise and use headphones.
  • Disable Adblockers. Browser Adblockers can turn off your audio and video and can cause buttons to not show up.

When starting a session

  • Mute yourself when not speaking. Nothing is more distracting than background noise. For example, typing or a private conversation. It can also give the impression that you aren’t paying attention. It can also disrupt the speaker and make it hard to hear the person who is speaking for the rest of the class.
  • Turn off video when entering a room. It may not be required during the session.
  • Be professional. You may be joining the session from somewhere private but you are not alone. You are face-to-face with your peers, instructors, and guest experts. Make a good impression. Participate. Don’t talk over someone. Raise your hand if there is no opening to speak. Type questions and feedback in the chat.

After joining a Blackboard Collaborate Ultra webinar, there are a number of actions you can perform to actively participate in the webinar provided that the permissions for those actions are enabled by your instructor. Sending chat messages is one of the most common actions that you can perform in the webinar provided that the chat permissions are enabled by your instructor.

  1. Once you have joined a Blackboard Collaborate Ultra session, click on the white action arrow at the bottom right corner of the screen.
    Collaborate tab
  2. This will open the chat screen where you can view previous messages sent by other classmates or your instructor.
  3. At the bottom of the screen, type your message in the textbox that reads “Say something…” and press the Enter key on your keyboard to send the chat message.


Using Chat in Collaborate Ultra pdf

Missed a session with your instructor and they have posted a recording?

Here is how to find it.

1. Click on the icon (…) located on the right-hand side of the tool under Details and Actions.

2. Select Recordings to see all listed recordings.

Blackboard Collaborate ultra screen shot


Purple Icon Spinning in the Window?

If you are using other browsers, you may experience this issue. It advised to use Google Chrome.

If you are using one of the recommended browsers and having this issue, first try another browser to see if there is a change.  Clear your history/cache (most recommended) if possible or try Incognito or private mode on the browser.

How to open a private/incognito window

Still having issues? Your browser might not be allowing Blackboard Collaborate.

How to enable cookies in your browser
Configure Chrome video

Camera or Microphone not working? 

Your browser might be blocking Blackboard Collaborate. Check out the Blackboard.com website for your specific browser for solutions: https://help.blackboard.com/Collaborate/Ultra/Participant/Support

Issue with Accessing the Room?

  1. Try using Google Chrome or Microsoft Edge browsers.
  2. Make sure your audio and video access permissions are enabled in your browser.
  3. Ensure that third-party cookies are enabled, specifically for learn.humber.ca
  4. Check to make sure that any Chrome extensions (such as Privacy Badger etc) that you may have are not blocking Blackboard or Collaborate. Either disable the extension, or similar extensions, or create a rule within the extension granting access to the Blackboard environment.
  5. Double check the time, the session may be over or unavailable at this time.
  6. Check your computers time zone setting.  If the time zone is not set correctly, you won’t see the session.
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